Refund policy
If something doesn’t work out, you can send most items back within 30 days of delivery.*
- Start the return process within 30 days of receiving your item.
- Product must be in new or unused condition, with all original product inserts and accessories.
- Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
- We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.
- Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item.
- We inspect all returned items and will refund you based on the condition of the item. We award a partial refund for opened or used products.
*You should note that this return policy does not apply to Marketplace Seller products. For their return policy, please refer to the Seller’s individual policy.
How to Return an Item
Click here to fill out our return initiation form to receive your shipping label and return instructions.
Defective Product and Returns Due to Our Error
If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
- Sending you replacement parts or accessories
- Replacing the product or
- Issue a refund**
- And we’ll also cover the cost of any return shipping
- If the product is not defective, return shipping fees will apply and/or a partial refund may be issued
