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FAQ

How will customer service be handled?

For any inquiries regarding your bello device or the app, please email us at hello@belloeveryday with the following information:

1. Your phone device type (i.e. Samsung Galaxy A10, iPhone 11 Pro Max, etc…)
2. Your phone’s OS version
3. Your bello account email address

*There may be a delay in response when inquiring through the app store or Facebook.

Can my Bello Index be affected by the way I measure?

How to prepare for a proper bello measurement
In order to take a proper bello measurement, you should be standing up straight and place your bello on the same area of your belly for each scan. When you scan, the bottom of your bello should be fully touching your stomach so that no external light enters the scan. You should also refrain from pressing the device against your stomach with too much pressure.

Precaution
Hair and moisture on your skin can affect your bello scan, so we do recommend that you shave your belly area before scanning for the most accurate results. Alternatively, you can avoid hairy areas and scan another area of your belly. Just make sure you scan the same area each time.

Can I sync my bello app with my health app data?
Yes, the bello app can be synced with data from the Apple Health app or Google Fit app.

Before syncing your bello with your health app data, please upload your basic data to your health app of choice. We are currently working on partnering with other health apps, so please stay tuned.

Can I share my bello device with my family or friends?

Yes. Bello is designed to store up to 4 seperate user accounts, making it perfect for family use.

In order to share the device, simply ask others to install the bello app on their phone and create their own account so that they can connect to your bello.

Instruction for other users:
1. Install the bello app and create your user account.
2. Make sure the bello device is powered on, but not in belly fat scanning mode.

Important
If another user’s scan results screen is open in their bello app, their Bluetooth connection will remain intact and you will not be able to connect to the bello device (even if they force close or leave the app). Make sure they tap the “Confirm” button to leave the screen so that you can pair and connect to the bello device.

3. Connect to the bello device through your screen and follow the app’s belly fat scanning procedure.

My bello is having connection issues.

Bello Bluetooth Troubleshooting Guide : https://www.youtube.com/watch?v=6hzX1Z03drI

First, make sure that your Bluetooth permissions are turned on:
Go to Settings ⇒ Scroll down and find the bello app ⇒ Turn the Bluetooth permissions on.

For any connection issues, please try the four procedures below:

1: Delete the bello app from your phone and install our newest app version from the app store.
2: Go to your phone’s Bluetooth settings and click on “Forget this device” to remove your bello from the paired devices list before pairing again.
3: Press your bello’s top button for approximately 10 seconds to reset the device. Your bello’s LED screen will display a square box to confirm the reset.
4: Ensure that your bello is not being charged, as the device cannot scan or power on while charging.

Still experiencing connection issues?
Please email us at hello@belloeveryday.com with the following information:
1) Your phone device type (i.e Samsung Galaxy A10, iPhone 11 Pro Max, etc…)
2) Your phone’s OS version
3) A screenshot of the screen displaying your connection issue
4) Your bello account email address

What is the Bello Fat Level? How is it different from my BMI?
Your Bello Fat Level is a score that is based on your belly scan data and information such as your gender, age, height, weight, and waist size.

Your Bello Fat Level is used to determine whether your score is “healthy” or “excessive” within your age and gender subgroup. Since we are measuring regional fat, not total body fat, we have compared bello scan results with abdominal CT scan results to ensure a high correlation.

Do I need to shave my belly prior to scanning?
Hair and moisture on your skin can affect your bello measurements, so we do recommend that you shave your belly area for the most accurate results. Alternatively, you can avoid hairy areas and scan another area of your belly. Just make sure to scan the same area each time.
Do I need to shave my belly for scanning?
Hair, water, and sweat on your skin can affect your belly fat scan, so it is better to shave your belly area before scanning for the most accurate results. Alternatively, or you can avoid areas with lots of hair and scan another area of your belly. Just make sure to scan the same area each time.
How do I measure my waist size?
Wrap a measuring tape around your waist and measure the circumference of your waist slightly above or on the navel. Please follow the instructions below:

1. Remove or raise clothing.
2. Find your waist. The space between the top of your hip bones and the botton of your ribs is your waist.
3. Stand up straight and breathe normally.
4. Wrap the measuring tape around your waist, making sure it isn’t wrapped too loosely or tightly. The tape should be parallel to the floor.
5. Read the tape and record your measurement.

What technology does the bello device use?
Bello uses NIRS (Near-Infrared Spectroscopy)
technology to directly measure your abdominal fat within 3 seconds. It then provides an analysis for your metabolic health through the bello app.
Who can use bello?
Bello was designed to improve the quality of life for people who want to prevent or manage metabolic syndrome, and healthy dieters who are concerned about their excessive belly fat.

Bello uses non-radiation, NIRS (Near-Infrared Spectroscopy) technology. However, if you are pregnant, please consult with your doctor before purchasing bello.

How accurate are bello measurements?
Bello is a product developed under the exclusive licensing of NIRS (Near-Infrared Spectroscopy) measurement technology.

A comparative study that we ran at a major university hospital in South Korea confirmed a high correlation of 0.8+ between bello scan results and abdominal CT (Computed Tomography) scan results. In addition, bello measurements were strongly correlated with CT scans for subcutaneous and visceral fat.

How does bello determine my Bello Fat Level?
Your Bello Fat Level is determined by your belly fat scan data and information such as your gender, age, height, weight, and waist size.
Since Bello scans regional fat, instead of total body fat, we have compared its scan results to abdominal CT scan results to ensure a high correlation.
Why do I have to enable my phone's location permission to use the bello app?
Android’s policy requires users to enable both Bluetooth and location permissions in order to connect to any Bluetooth device. We cannot change our current connection protocols for bello, since this is not our own policy.
Your location data will not be accessible to us.
Can I view my Subcutaneous Fat Level history and Bello Fat % history on the app?
If you scanned your belly and was able to view your Bello Index (Visceral Fat Level, Subcutaneous Fat Level, and Bello Fat %) after updating your bello app to v1.7.1, you will be able to view your previous Bello Index on the scan history page on our next app version, which will be released in November.
Can I scan my belly while charging my bello?

No. Bello cannot power on while charging, so please disconnect your bello from any power sources before powering on your device.

My bello is unable to connect to my phone after I updated my phone to iOS 14.

If you are using an iPhone with your bello:
Go to Settings-> Scroll down to find the bello app-> Turn the Bluetooth permissions on

Still not connected?
Please email us at hello@belloeveryday.com with the following information:

1. Your phone device type (i.e. Samsung Galaxy A10, iPhone 11 Pro Max, etc…)
2. Your phone’s OS version
3. Your Bello account email address

How can I remove users who are connected to by bello?
After logging onto the bello app:
1. Go to Profile-> Settings-> Connected Device
2. Select your bello’s serial number.
3. If you are a master (you should see a crown icon by your name), you can remove yourself and any other users connected to your bello device.
4. If you are not a master (you should see a person icon by your name), you can only remove yourself from your bello device.
What is the Bello Index?
The Bello Index consists of your Visceral Fat Level, Subcutaneous Fat Level, and Bello Fat %.

The Bello Fat % is the fat (lipid) density of all the components that make up your measurement area. Bello determines that there is a fat percentage of 100% when there is at least 0.9g of fat per 1ml.

The Visceral Fat Level scores your risk of obesity and metabolic syndrome, compared with people in your age and gender subgroup. A rating higher than the cut-off point indicates that you have a greater risk than the average of your subgroup, requiring immediate lifestyle changes.

It is important to monitor your visceral fat to ensure it stays within 0-4.5.

Your Subcutaenous Fat Level scores the amount of your abdominal subcutaneous fat relative to the average amount of your gender subgroup. A level above 5 is greater than the average, while a level below 5 is less than the average.

We marked the Subcutaneous Fat Level scale in yellow because unlike visceral fat, subcutaneous fat is mostly harmless. In fact, having enough subcutaneous fat is crucial for insulating your body.

The Visceral Fat Level and Subcutaneous Fat Level are based on your belly fat scan result, your age, gender, BMI and other health information to produce a more comprehensive Bello Index.

My Visceral Fat Level is above a 5. Does this mean I am unhealthy?
Although your Visceral Fat Level shows up on the
excessive zone, please keep in mind that is only represents your belly fat, not your body fat as a whole.
How will customer service be handled?

For any inquiries regarding your bello device or the app, please email us at hello@belloeveryday with the following information:

1. Your phone device type (i.e. Samsung Galaxy A10, iPhone 11 Pro Max, etc…)
2. Your phone’s OS version
3. Your bello account email address

*There may be a delay in response when inquiring through the app store or Facebook.

Can my Bello Index be affected by the way I measure?

How to prepare for a proper bello measurement
In order to take a proper bello measurement, you should be standing up straight and place your bello on the same area of your belly for each scan. When you scan, the bottom of your bello should be fully touching your stomach so that no external light enters the scan. You should also refrain from pressing the device against your stomach with too much pressure.

Precaution
Hair and moisture on your skin can affect your bello scan, so we do recommend that you shave your belly area before scanning for the most accurate results. Alternatively, you can avoid hairy areas and scan another area of your belly. Just make sure you scan the same area each time.

Can I sync my bello app with my health app data?
Yes, the bello app can be synced with data from the Apple Health app or Google Fit app.

Before syncing your bello with your health app data, please upload your basic data to your health app of choice. We are currently working on partnering with other health apps, so please stay tuned.

Can I share my bello device with my family or friends?

Yes. Bello is designed to store up to 4 seperate user accounts, making it perfect for family use.

In order to share the device, simply ask others to install the bello app on their phone and create their own account so that they can connect to your bello.

Instruction for other users:
1. Install the bello app and create your user account.
2. Make sure the bello device is powered on, but not in belly fat scanning mode.

Important
If another user’s scan results screen is open in their bello app, their Bluetooth connection will remain intact and you will not be able to connect to the bello device (even if they force close or leave the app). Make sure they tap the “Confirm” button to leave the screen so that you can pair and connect to the bello device.

3. Connect to the bello device through your screen and follow the app’s belly fat scanning procedure.

My bello is having connection issues.

Bello Bluetooth Troubleshooting Guide : https://www.youtube.com/watch?v=6hzX1Z03drI

First, make sure that your Bluetooth permissions are turned on:
Go to Settings ⇒ Scroll down and find the bello app ⇒ Turn the Bluetooth permissions on.

For any connection issues, please try the four procedures below:

1: Delete the bello app from your phone and install our newest app version from the app store.
2: Go to your phone’s Bluetooth settings and click on “Forget this device” to remove your bello from the paired devices list before pairing again.
3: Press your bello’s top button for approximately 10 seconds to reset the device. Your bello’s LED screen will display a square box to confirm the reset.
4: Ensure that your bello is not being charged, as the device cannot scan or power on while charging.

Still experiencing connection issues?
Please email us at hello@belloeveryday.com with the following information:
1) Your phone device type (i.e Samsung Galaxy A10, iPhone 11 Pro Max, etc…)
2) Your phone’s OS version
3) A screenshot of the screen displaying your connection issue
4) Your bello account email address

What is the Bello Fat Level? How is it different from my BMI?
Your Bello Fat Level is a score that is based on your belly scan data and information such as your gender, age, height, weight, and waist size.

Your Bello Fat Level is used to determine whether your score is “healthy” or “excessive” within your age and gender subgroup. Since we are measuring regional fat, not total body fat, we have compared bello scan results with abdominal CT scan results to ensure a high correlation.

Do I need to shave my belly prior to scanning?
Hair and moisture on your skin can affect your bello measurements, so we do recommend that you shave your belly area for the most accurate results. Alternatively, you can avoid hairy areas and scan another area of your belly. Just make sure to scan the same area each time.
Do I need to shave my belly for scanning?
Hair, water, and sweat on your skin can affect your belly fat scan, so it is better to shave your belly area before scanning for the most accurate results. Alternatively, or you can avoid areas with lots of hair and scan another area of your belly. Just make sure to scan the same area each time.
How do I measure my waist size?
Wrap a measuring tape around your waist and measure the circumference of your waist slightly above or on the navel. Please follow the instructions below:

1. Remove or raise clothing.
2. Find your waist. The space between the top of your hip bones and the botton of your ribs is your waist.
3. Stand up straight and breathe normally.
4. Wrap the measuring tape around your waist, making sure it isn’t wrapped too loosely or tightly. The tape should be parallel to the floor.
5. Read the tape and record your measurement.

What technology does the bello device use?
Bello uses NIRS (Near-Infrared Spectroscopy)
technology to directly measure your abdominal fat within 3 seconds. It then provides an analysis for your metabolic health through the bello app.
Who can use bello?
Bello was designed to improve the quality of life for people who want to prevent or manage metabolic syndrome, and healthy dieters who are concerned about their excessive belly fat.

Bello uses non-radiation, NIRS (Near-Infrared Spectroscopy) technology. However, if you are pregnant, please consult with your doctor before purchasing bello.

How accurate are bello measurements?
Bello is a product developed under the exclusive licensing of NIRS (Near-Infrared Spectroscopy) measurement technology.

A comparative study that we ran at a major university hospital in South Korea confirmed a high correlation of 0.8+ between bello scan results and abdominal CT (Computed Tomography) scan results. In addition, bello measurements were strongly correlated with CT scans for subcutaneous and visceral fat.

How does bello determine my Bello Fat Level?
Your Bello Fat Level is determined by your belly fat scan data and information such as your gender, age, height, weight, and waist size.
Since Bello scans regional fat, instead of total body fat, we have compared its scan results to abdominal CT scan results to ensure a high correlation.
Why do I have to enable my phone's location permission to use the bello app?
Android’s policy requires users to enable both Bluetooth and location permissions in order to connect to any Bluetooth device. We cannot change our current connection protocols for bello, since this is not our own policy.
Your location data will not be accessible to us.
Can I view my Subcutaneous Fat Level history and Bello Fat % history on the app?
If you scanned your belly and was able to view your Bello Index (Visceral Fat Level, Subcutaneous Fat Level, and Bello Fat %) after updating your bello app to v1.7.1, you will be able to view your previous Bello Index on the scan history page on our next app version, which will be released in November.
Can I scan my belly while charging my bello?

No. Bello cannot power on while charging, so please disconnect your bello from any power sources before powering on your device.

My bello is unable to connect to my phone after I updated my phone to iOS 14.

If you are using an iPhone with your bello:
Go to Settings-> Scroll down to find the bello app-> Turn the Bluetooth permissions on

Still not connected?
Please email us at hello@belloeveryday.com with the following information:

1. Your phone device type (i.e. Samsung Galaxy A10, iPhone 11 Pro Max, etc…)
2. Your phone’s OS version
3. Your Bello account email address

How can I remove users who are connected to by bello?
After logging onto the bello app:
1. Go to Profile-> Settings-> Connected Device
2. Select your bello’s serial number.
3. If you are a master (you should see a crown icon by your name), you can remove yourself and any other users connected to your bello device.
4. If you are not a master (you should see a person icon by your name), you can only remove yourself from your bello device.
What is the Bello Index?
The Bello Index consists of your Visceral Fat Level, Subcutaneous Fat Level, and Bello Fat %.

The Bello Fat % is the fat (lipid) density of all the components that make up your measurement area. Bello determines that there is a fat percentage of 100% when there is at least 0.9g of fat per 1ml.

The Visceral Fat Level scores your risk of obesity and metabolic syndrome, compared with people in your age and gender subgroup. A rating higher than the cut-off point indicates that you have a greater risk than the average of your subgroup, requiring immediate lifestyle changes.

It is important to monitor your visceral fat to ensure it stays within 0-4.5.

Your Subcutaenous Fat Level scores the amount of your abdominal subcutaneous fat relative to the average amount of your gender subgroup. A level above 5 is greater than the average, while a level below 5 is less than the average.

We marked the Subcutaneous Fat Level scale in yellow because unlike visceral fat, subcutaneous fat is mostly harmless. In fact, having enough subcutaneous fat is crucial for insulating your body.

The Visceral Fat Level and Subcutaneous Fat Level are based on your belly fat scan result, your age, gender, BMI and other health information to produce a more comprehensive Bello Index.

My Visceral Fat Level is above a 5. Does this mean I am unhealthy?
Although your Visceral Fat Level shows up on the
excessive zone, please keep in mind that is only represents your belly fat, not your body fat as a whole.